FOR IMMEDIATE RELEASE
SUMO Scheduler Rebrands as Outcome OS to Launch the Era of AI-Powered, Outcome-Based Engagement
Atlanta, GA — [Insert Date] — After more than a decade of innovation in scheduling and engagement technology, SUMO Scheduler has officially rebranded as Outcome OS, marking a bold shift toward AI-powered customer engagement focused on measurable business results.
Outcome OS reflects years of product evolution—from calendar tools to a full customer engagement platform—and now into AI automation. The new brand underscores a core belief: the future of engagement isn’t just about communication, it’s about outcomes.
“Our mission has always been to simplify how teams engage with customers,” said Jason North, Founder and CEO of Outcome OS. “But now we’re taking a giant leap forward. With Outcome OS, we’re not just helping teams communicate—we’re giving them AI teammates that drive results.”
🔄 What’s Changing—and What’s Not
-
The Brand: SUMO Scheduler is now Outcome OS. All branding, communications, and web properties now reflect the new identity (OutcomeOS.ai).
-
The Products: Existing customers will continue to use the platform without disruption—and gain access to even more value later this year, including the upcoming Omni-Inbox, Live Chat, and AI upgrades.
-
The Promise: More automation. More intelligence. And a commitment to driving actual customer outcomes—not just activity.
🚀 Summer 2025 Lineup
1. Outcome OS Core Platform
A full-featured, cloud or self-hosted engagement system for customer-facing teams:
-
Scheduling, Booking Pages, Team Calendars
-
Live Chat Console (Omni-Inbox coming soon)
-
Case & Note Logging
-
Enterprise Admin Controls and Integrations (Salesforce, Microsoft, Google)
2. Outcome OS AI Assistants (optional add-ons, pay-per-outcome)
-
AI Meeting Booker – Finds time and schedules meetings automatically
-
AI Notetaker – Captures and structures meeting notes
-
AI Content Creator – Drafts summaries, follow-ups, and customer messages
-
AI Pre-Call Planner & Follow-Up Agent (launching August)
All agents are task-based and available either in Outcome OS or via Outcome OS for Salesforce, with additional versions optimized for Salesforce AgentForce users.
🧠 The Future: Outcome-Based Engagement
What sets Outcome OS apart from platforms like Calendly or Drift is its unwavering focus on outcomes, not activity. Upcoming features will include:
-
Inbox Zero AI – Train to handle your customer inbox autonomously
-
Omni-Inbox Console – Engage customers across email, chat, SMS, Facebook Messenger, and more
-
Outcome-Based Pricing – Only pay when your AI delivers a result (optional)
💬 About Outcome OS
Outcome OS is the first AI-powered customer engagement platform built around results. Designed for customer-facing teams in healthcare, education, government, financial services, and beyond, Outcome OS empowers teams to work smarter with AI Assistants that handle scheduling, notetaking, messaging, and more—freeing humans to focus on outcomes.
Learn more at OutcomeOS.ai
